Privacy Policy

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Your privacy is important to us. It is the policy of Independent Spa Cover Cheltenham to respect your privacy and comply with any applicable laws and regulations, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, regarding any personal information we may collect about you via our website and services.

 

This policy is effective as of 20/03/2026 and was last updated on 20/03/2026.

 

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Information We Collect

 

Information we collect includes both information you knowingly and actively provide us when using or participating in our services, and any information automatically sent by your device when accessing our website.

 

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Log Data

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When you visit our website, our servers may automatically log standard data provided by your web browser. This may include:

 

• Your IP address

• Browser type and version

• Pages visited

• Date and time of your visit

• Time spent on pages

• Other technical details

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While this information may not personally identify you on its own, it may be combined with other data to do so.

 

 

Personal Information

 

 

We may collect personal information including:

 

• Name

• Email address

• Phone number

• Booking details and service preferences

 

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Legitimate Reasons for Processing Your Personal Information

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We only collect and use your personal information where we have a lawful basis to do so, including:

 

• To provide and manage bookings

• To communicate with you

• To comply with legal obligations

• For our legitimate business interests

 

 

 

Collection and Use of Information

 

We may collect personal information when you:

 

• Make a booking via our website

• Contact us via email, phone, or social media

• Use our website or services

 

 

We may use this information to:

 

• Provide and manage our services

• Communicate with you about bookings

• Maintain internal records

• Improve our services

 

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Security of Your Personal Information

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We take reasonable steps to protect your personal information from loss, theft, unauthorised access, disclosure, or modification.

 

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

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How Long We Keep Your Personal Information

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We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

 

 

Children’s Privacy

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Our services are not directed at children under the age of 13, and we do not knowingly collect personal information from children.

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International Transfers of Personal Information

 

 

Your personal data may be processed outside the UK (for example, by third-party providers such as booking systems or website platforms). Where this occurs, we ensure appropriate safeguards are in place in accordance with UK data protection laws.

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Your Rights and Controlling Your Personal Information

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Under UK data protection law, you have the right to:

 

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data

• Object to or restrict processing

• Withdraw consent where applicable

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To exercise any of these rights, please contact us using the details below.

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Use of Cookies

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We use cookies to improve your experience on our website. Cookies help us understand how visitors use our site and allow us to provide a better user experience.

 

You can control or disable cookies through your browser settings.

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Third-Party Services

 

We may use third-party services (such as booking systems, payment processors, or analytics tools). These providers may collect and process your data in accordance with their own privacy policies.

 

 

Limits of Our Policy

 

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites.

 

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Changes to This Policy

 

We may update this privacy policy from time to time. Any changes will be posted on this page.

 

Contact Us

 

For any questions or concerns regarding this privacy policy or your personal data, please contact:

 

Lauren Woodward

Independent Spa Cover Cheltenham

📧 spacovercheltenham@gmail.com